Personalised items

All garments and products supplied by us are personalised or customised to your order (including but not limited to names, numbers, logos and designs). As such, under the Consumer Contracts Regulations 2013, personalised goods are exempt from the standard right to cancel, and we do not accept returns or offer refunds once production has begun, unless the item is faulty or not as described.

Order confirmation

It’s your responsibility to check all names, numbers, sizes, colours and artwork before confirming your order. Once approved, orders go into production and cannot be amended or cancelled.

Faulty or incorrect items

If your order arrives faulty, damaged, or differs from what you approved, please contact us within 7 days of receipt with photos of the issue. We’ll repair, replace or refund at our discretion.

Sizing

Please check our size guide before ordering. As items are personalised, we’re unable to offer exchanges for incorrect size selection unless the item is faulty.

Delivery

Estimated delivery times will be confirmed at order. Delays caused by couriers or unforeseen circumstances are outside our control, though we’ll always keep you updated.

Bulk and group orders

For bulk, club, school or charity orders, terms will be agreed at the point of quote, including lead times and payment terms.

Contact

Any issues with your order should be raised directly with us so we can resolve them quickly.